Returns & Refund Policy

Return Eligibility

Returns are accepted within 30 days of the original purchase date.

To qualify for a return, products must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include proof of purchase or your order confirmation.

Non-Returnable Items

The following products are not eligible for return:

• Gift Cards
• Downloadable Software
• Selected Health & Personal Care Products
• Hazardous Materials
• Flammable Liquids or Gases
• Perishable Goods

Partial Refunds

Partial refunds may be issued in certain situations, including:

• Products showing signs of use.
• Opened software, media or similar products.
• Items returned damaged or with missing components not caused by Kilews West.
• Returns received after the 30-day return period.

Refund Process

Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.

Approved refunds will be processed back to your original payment method within several business days.

Late or Missing Refunds

If your refund has not appeared:

• Check your bank account.
• Contact your credit card provider.
• Contact your financial institution.

Refund processing times vary between financial institutions.

Sale Items

Only regular-priced products are eligible for refunds. Clearance and sale items are considered final sale unless otherwise required by law.

Exchanges

We replace products only if they are defective or damaged upon receipt.

To request an exchange, please contact our customer service team before shipping your product.

Gift Purchases

If the order was purchased as a gift and shipped directly to you, an approved return may be issued as store credit or gift certificate.

If the purchaser shipped the gift to themselves first, refunds will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Kilews West.

• Shipping charges are non-refundable.
• Return shipping may be deducted from your refund where applicable.
• We recommend using a tracked and insured shipping service for higher-value products.