Review important information regarding product returns, repairs, shipping, payment terms and warranty coverage.
All returns require an RMA number before shipment to Kilews West. Products must be returned freight prepaid in their original packaging and include all accessories, parts sheets and manuals. Products must be in their original, resaleable condition. A restocking charge may apply.
Returns InformationShip repairs freight prepaid to Kilews West USA, Attn: Repair Department. Include a packing slip with your contact information and details about the requested repair, symptoms or calibration service. A repair estimate will be provided before work begins unless otherwise arranged.
Repair ServicesPrices are subject to change without notice, and Kilews West reserves the right to refuse orders affected by quotation or published pricing errors. Shipping and applicable export costs are the purchaser’s responsibility. Collect shipping may be arranged using an approved carrier.
Pricing & ShippingKilews West accepts Visa, Mastercard and American Express. For your security, please provide credit-card information by phone or fax and never by email. Net 30-day payment terms may also be available to qualifying companies.
Payment InformationLearn more about the warranty protection included with your Kilews West purchase. Review the complete warranty terms, product coverage and warranty card information before submitting a service request.
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